Booking Terms & Conditions


Individual bookings making a booking
Bookings may be made by completing the on-line registration form at www.bil.academy

It is important to complete all necessary sections of the registration form.

Bookings are subject to a minimum booking of 2 weeks.

The school will acknowledge all bookings within 2 working days and, where all necessary booking information is available, a proforma invoice will be issued.

The proforma invoice is due for payment within 14 days to secure a place on the course. Immediate payment is required if course commencement is within 14 days. See Fee Payments below for further details.

BILA may operate several school centres. Students at each centre have access to facilities at the other.

BILA reserves the right to transfer students between sites for operational and academic reasons. Booking requests for specific school centres cannot be guaranteed.

Class timetables are subject to change. You will be notified in advance of any changes.

BILA reserves the right to refuse bookings.

There is a registration fee of £50.

Fee Payments
Full payment of fees must be made within 14 days of receipt of the proforma invoice. Bookings will be cancelled automatically, according to the cancellation policy, for non-payment.

Payments are accepted in Pounds Stirling and Euro only.

Payments may be made by bank transfer or by credit card (Visa or Master).

All bank charges are the responsibility of the student.

Credit card and foreign debit card payments are subject to an administrative fee of 2.0% of the total transaction amount.

All payments must be marked with an invoice number or proforma invoice reference and student’s name. We cannot guarantee that we have received payment unless bank transfers carry this information.

Course Cancellation Policy
Notice of cancellation must be provided in writing and applies from the date it is received by BILA. Days before commencement Refundable fees 28+ days Full fees 14-27 days Full fees subject to a minimum charge of £360 7-13 days 50% fees subject to a minimum charge of ¤360 Less than 7 days 30% fees subject to a minimum charge of ¤360 On/after start No refund

Course Change Policy
Course changes requested no later than 7 days before course commencement can be made as a re-booking. Existing courses will be cancelled and a new booking will be made for courses to the price list value of the original course booking or above on payment of changed fees.

Course changes requested within 7 days of course commencement are not possible.

Course changes can only be effected from the next course starting week (that is, from the next Monday or Tuesday) subject to availability of suitable class places and the payment of any change fees.

No refund is available where a course change is taken to a less intensive course: the duration of the less intensive course may not be longer than the original booking. Upgrades in group courses are permitted subject to the availability of course places and the payment of any course price difference.

Date changes for courses are permitted subject to 7 days advance notification and the availability of suitable class places for the changed dates. Course breaks are not permitted once a course has commenced.

Students requesting changes from group courses to private tuition will be required to pay the full cost of private tuition. No transfer of course value is available. It is not permitted to transfer courses to another person.

Class Size, Levels, and Student Age
The maximum class size for General English group classes for adults is 14 students. However, for summer junior courses, this is subject to change. The actual number of students will vary with an average of 10 students.

Six levels are offered from Beginner to Advanced.

Group courses: 1 lesson = 45 minutes. Private tuition: 1 lesson = 60 minutes.

Private tuition is provided on general English topics and at a level that is appropriate to the student. Private lessons are only available during low season.

The minimum age for adult courses is 18 years.

BILA reserves the right to cancel a course if there is not sufficient demand for it. In this case, full refunds will be given.

Starting Dates
Adult Courses start any Monday, or where necessary due to public holidays, Tuesday.

Students will be level tested on arrival and assigned to class on the first course day of the week. Where a student arrives and/ or tests after the first course day of the week they may not be permitted to join classes until the following week.

Students' Holidays
Holidays may be taken, subject to the conditions below, by students on all courses except examination preparation courses and BILA Year Programme.

The duration of holidays allowed depends on the length of a student’s course booking. Students staying for 12 weeks are entitled to a holiday of 1 week; those staying for at least 24 weeks are entitled to 2 weeks holidays; students staying for 36 weeks may take 3 weeks and those staying for 48 weeks are entitled to 4 weeks holidays.

Holidays must be requested no later than 7 days prior to the intended start date of the holiday period.

The duration of holidays taken by a student will be added to the end of the course from which they have taken holidays: where a student takes a holiday of 2 weeks then 2 weeks will be added to the end date of the course.

All holidays must be taken over the duration of a full week, that is, starting on Monday and finishing on Friday.

SCHOOL AND PUBLIC HOLIDAYS 2015

The school is open every Monday to Friday from 5 January to 18 December with the exception of the following Public Holidays: 17 March, 3 April, 6 April, 4 May, 1 June, 3 August, and 26 October. Furthermore, the school will be closed for Christmas Holidays from 21 December 2015 to 2 January 2016, inclusive.

Where public holidays occur on a Monday, students will commence their course on the Tuesday. Lessons missed due to public holidays will not be made up and no refund or credit will be given.

Accommodation
All accommodation is offered subject to availability.

Accommodation fees are non-refundable.

There is an accommodation placement fee of £50.

Accommodation - Host Families
Host family accommodation is on a Saturday to Saturday or Sunday to Sunday basis. Extra-night accommodation may be requested and may be offered at a nightly rate subject to availability.

Should a student wish to change Host Family, BILA will only do so after discussing the situation and reasons with both the student and the family.

Accommodation prices include half-board (breakfast and evening meal) from Monday to Friday and full-board (breakfast, lunch and evening meal) on Saturday and Sunday.

En-Suite room (private shower and toilet) is available on request for an additional fee.

Students may be accommodated with families within 10 to 35 minutes travel time by bus.

Families may host students of a number of nationalities. Students booking single room option will not be placed with students of the same mother tongue. This is not guaranteed for students booking twin/double room option.

Minimum booking is 2 weeks and subject to availability for dates requested. Students are advised to book in advance to avoid disappointment especially if they wish to study during the high season.

The Accommodation Manager is in charge of recruiting families and knows each family on a personal basis. Families come from a variety of backgrounds from traditional Irish families to modern-day families where both parents work. Some hosts are single professional people.

Students staying with host families will have their clothes washed once a week.

There is a code of conduct that must be respected between family and student. The details of this are available in the student handbook and on request from the Accommodation Manager. If any problems arise the Accommodation Manager will endeavour to resolve them in the best interests of the student, the family and Atlantic.

Special requests (e.g. regarding diet, pets, and children) must be made at the time of the initial booking. We may not be able to accommodate special requests after a student has been placed.

If several special requests are made on behalf of the same student, the School will reserve the right to prioritise the importance of each request. There will be an extra charge for special dietary requests.

Accommodation - Apartments
Accommodation is provided on a self-catering basis and is as described on the website.

Apartments vary in terms of size, shape, location, facilities, etc.

Requests for specific apartments cannot be guaranteed, particularly during peak periods.

Bookings are based on a Saturday to Saturday basis (7 nights): there is no facility for the booking of extra nights.

All apartment bookings are subject to a security deposit of £150. This security deposit will only be accepted by way of a pre-authorisation for the amount on a valid credit card: this will temporarily reduce the limit of the credit card but will not be debited from the credit card. The pre-authorised card will only be debited in the event of (a) damage to the apartment or its fittings, or (b) the loss and necessary replacement of keys, fobs, key cards or other access devices. Please fill out the attached security deposit form and send it back to us by e-mail or fax. If credit card details cannot be provided to make this security deposit, it will be necessary to make payment in cash. Please note that we have to charge a cash handling charge of £10 per deposit received. This charge will be deducted from the deposit and returned by bank transfer within 14 days of the end of the apartment stay.

Apartments are fully equipped with fitted kitchen including cooker and microwave. Some apartments do not have a washing machine but the laundrette at reception can be used for an additional cost.

Apartments have a shared living room area.

Single, twin and double rooms are available on request. Twin and double room prices are based on two people sharing.

Each apartment offers one standard shared bathroom with a shower. En-Suite room (private shower and toilet) is available on request for an additional fee. The accommodation price includes heat, electricity, cable TV, bed linen and towels.

Depending on availability, BILA may use alternative apartments to those advertised on our web site. The terms and conditions of these apartments may differ from our more commonly used apartments.

Minimum booking is 2 weeks and subject to availability for dates requested. Apartment accommodation is extremely popular and early booking is advised to avoid disappointment.

Terms & Conditions


Health & Travel Insurance
Students are strongly advised to take out full travel and health insurance.

EU/EEA nationals are advised to obtain an EHIC (European Health Insurance Card, formerly an E111) as minimum cover: for further details on issuing organisation see http://bit.ly/EHIC-en

Students from non-EU/EEA countries MUSThave medical insurance. This can be organised by the school.

BILA will not cover costs that may arise as a result of the need for treatment or repatriation of a student.

Students are responsible for their own personal effects.

Students are advised to insure against loss of fees and/or expenses that may be incurred due to cancellation, sudden or early departure. There will be no refunds for days missed, late arrival or early departure.

Insurance
Insurance is not provided by BILA. Once a booking has been accepted, you, your group leader or the adult paying for your course agrees to source your own insurance.

It is essential that every student, group leader, and/or accompanying adult takes out insurance to cover such events as course cancellation or curtailment; loss of personal effects; loss of passport or tickets; medical expenses and repatriation; personal liability and personal accident.

Failure to do so could cause serious problems in the case of an emergency. It is your responsibility to ensure that you are adequately insured.

For students staying in accommodation (homestay or residential) arranged by the Company, insurance covering personal liability is highly recommended. If you do not have an insurance policy and an incident occurs, you will be responsible for all costs incurred.

Visas
Students with non-EU/EEA citizenship require a Study Visa to enter the UK, except for some citizens (for more details visit: https://www.gov.uk/browse/visas-immigration/student-visas)

Study visas require a minimum course booking of 15 hours per week. Those wishing to work while studying must also register for a recognised examination e.g. TOEIC, IELTS or Cambridge exams.

At least 6 weeks are needed to process a visa application. Please do not apply to register for a course that will not allow enough time for visa processing.

You may need to register with the police when you visit the UK, or if you’re in the UK and switching to a new visa.

When you arrive in the UK the visa in your passport will say ‘police registration within 7 days of arrival’ if you need to register.

When you need to register
You’ll need to register with the police if all the following apply:

• you’re 16 or older
• your visa is for longer than 6 months
• your visa (including when you are switching to a new visa) is not exempt from the police registration requirement
• you’re from one of the countries in the following list

You must register with the police if you’re from:
Afghanistan, Algeria, Argentina, Armenia, Azerbaijan, Bahrain, Belarus, Bolivia, Brazil, China, Colombia, Cuba, Egypt, Georgia, Iran, Iraq, Israel, Jordan, Kazakhstan, Kuwait, Kyrgyzstan, Lebanon, Libya, Moldova, Morocco, North Korea, Oman, Palestine, Peru, Qatar, Russia, Saudi Arabia, Sudan, Syria, Tajikistan, Tunisia, Turkey, Turkmenistan, United Arab Emirates, Ukraine, Uzbekistan, Yemen.

You don’t need to register if you have dual nationality with a country that’s not on the list.

You may also need to register if:
• you’re stateless
• you hold a non-national travel document

All school fees must be paid in advance. In the case of a visa being refused, all fees are refundable except £300.

Fees will not be refunded if a visa is denied because of submission of false information.

Fees cannot be refunded where a visa is granted, even if the issuing of the visa is delayed by the authorities. Where the issue of a visa is delayed, the course and accommodation bookings may be delayed in entirety by the number of delayed weeks, provided that at least 14 days written notice is provided to BILA of the delay in the visa. Course fees may change if the course does not take place in the calendar year.

It is the student’s responsibility to be aware of and comply with the visa and immigration registration requirements of the Irish government. Atlantic cannot be responsible for students’ legal responsibilities.

General Conditions
BILA assumes no responsibility for loss, delay or accident of any kind whatsoever that may occur due to fault or negligence of any company or persons carrying out ancillary arrangements outside of our control.

BILA reserves the right to cancel any arrangements or bookings without prior notice if payment conditions are not met.

BILA reserves the right to refuse or cancel bookings in circumstances where school or accommodation facilities are unsuitable to a student’s special needs. If you are absent from class for more than two weeks without a medical certificate or prior arrangement, your name will be removed from the class list.

In cases where a medical condition makes it impossible to complete a course and if this condition existed but was not advised at the time of the booking, BILA refuses any liability and no refund will be given.

Should a student behave in an unseemly and/or inappropriate manner that may bring the school or its agent(s) into disrepute or cause damage to its reputation or standing in any way, either real or imagined, he/she will be asked to leave the school immediately. The directors of BILA will be the only arbitrators in any such event.

A serious misdemeanour or infringement of the laws of the UK will result in instant dismissal from the school. Costs incurred by the student as a result of dismissal in these circumstances from the school are the sole responsibility of the student and BILA will accept no liability of any kind.

The student is responsible for any damage or injury he/she may cause to buildings, furniture, fittings, individuals’ or host family property, etc., while registered with BILA.

The school reserves the right to change, without notice, the contents, dates, times, locations or any other details of course(s) brought about by political events, natural disasters, weather or any other events considered by the organisers to be pertinent.

If we do not enforce any condition of these Terms and Conditions or we delay in enforcing it, this will not prevent us from retrospectively enforcing the condition and will not constitute a waiver of that condition.

Any disputes in relation to accounts or services provided will, where necessary, be heard in the courts of the UK where the bulk of the service is being carried out. The interpretation of these Terms and Conditions, all agreements and communications with BILA shall be through the English language.

Our Liability
We will not be liable: (a) where any failure in the performance of the contract is due to: i. you; or ii. acts, events, omission or accidents beyond our reasonable control or the reasonable control of our suppliers, including without limitation war, threat of war, riots, civil disturbances, actual or threatened terrorist activity and its consequences, industrial disputes, natural and nuclear disasters, fire, epidemics, health risks and pandemics, unavoidable and unforeseeable technical problems with transport for reasons beyond our control or that of our suppliers; closed or congested airports or ports, hurricanes and other actual or potential severe weather conditions, flood, and any other similar events; (b) for loss of students’ property. No compensation, costs, expenses or any other sums will be paid by us in these circumstances. Nothing in this contract shall limit or exclude the liability of either party for death or personal injury resulting from negligence.

Complaints
Our complaint procedure is as follows: if you have a complaint regarding any aspect of the services provided, you should immediately notify your school. In the unlikely event this is not resolved to your satisfaction; you should make an immediate complaint in English in writing to head office at Belfast International Language Academy Customer Service, Springvale Campus,Belfast BT12. We will investigate your complaint and if we judge it to be reasonable we will make an appropriate recompense (financial or otherwise). In order to be given a reasonable chance of addressing your complaint, please ensure it is received within one month of the end of your course. If the complaint is not resolved to your satisfaction, you may contact English UK.

Bribery
BILA shall not engage in any activity, practice or conduct which would constitute an offence under sections 1, 2 or 6 of the Bribery Act 2010 if such activity, practice or conduct had been carried out in the UK.

Publicity
These booking conditions, our brochures, our website and other publicity materials are the responsibility and property of the Company and the details are published in good faith as of 1 of December 2015. We cannot be held responsible for any changes that become known or happen after the brochure is produced and the most up-to-date information can be found on our website. We will use reasonable endeavours to inform you of any material changes for your course before commencement of the course.